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1 Simple Step Towards Improved Customer Satisfaction for WebHow To Have Several Websites But Pay For Only One Website's Hosting Most of your customers are not unreasonable sort of people. They understand that problems crop up and mistakes do happen. I don't know about you, but I know that I am a MUCH more reasonable customer when the company I am purchasing services or products from promptly communicates any problems that arise.Many online entrepreneurs these days are faced with the problem of running several websites and having to maintain ..... The web is all about communication, so you would assume that any company that makes web hosting its primary business should really understand this and put measures into place that allows for the most reliable and uninterrupted communication with their customers. We talked about this a bit in our last article and promised to give you some tips about methods we have implemented to increase our ability to communicate with our customers during emergencies. Web Site Etiquette Let's face it, there isn't a web host out there who hasn't experienced times where the server that their company web site is on has gone down. Sometimes only for a few minutes, but sometimes those minutes can turn into hours - or even days if a major piece of hardware has gone belly up on you. And in most cases, you don't dedicate an entire server to your domain - you have customers who also share that server. Customers who now are not only unable to gain access to THEIR domain, but can not reach yours either. They are effectively cut off from electronic communication with you. So what do they do' How can they find out what is going on with their web site, and more importantly, when it will be back online'Contrary to what some may believe, the Web is not an anything goes environment. Considerations and courtesies need to be ..... Some hosts, like http://www.alphaone-tech.com |
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